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20 Sep 2025 17:48
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      Home > News > Living & Travel

    In what's been described as a landmark case - Jetstar has been fined more than two million dollars for misleading passengers about their compensation rights

    In what's been described as a landmark case - Jetstar has been fined more than two million dollars for misleading passengers about their compensation rights


    In the Auckland District Court the airline was in breach of the Fair Trading Act, for misleading nearly 100-thousand customers.

    The breaches were in regards to compensation for flight cancellations and delays.

    Jetstar claimed the Covid-19 pandemic caused it to lay off experienced workers and replace them with inexperienced staff who provided flyers with the wrong advice.

    © 2025 Newstalk ZB, NZCity

     Other Living & Travel News
     20 Sep: New Zealanders are set on avoiding crowds these school holidays
     20 Sep: The Geelong Cats have stormed into the AFL Grand Final with a 115-85 win over the Hawthorn Hawks in Melbourne
     20 Sep: The school holidays have kicked off and so has the weather for some
     19 Sep: Concern over predatory parking companies after a man got a ticket for being in a park for eight seconds
     19 Sep: A belief the economic savings from Transmission Gully come from people taking quicker, more efficient trips
     19 Sep: Woolworths says it takes food safety responsibilities seriously, as it faces a hefty fine for failing to control a rat infestation
     19 Sep: Another jolt to the Nelson community, reeling already from blows to their regional economy
     Top Stories

    RUGBY RUGBY
    Wellington and Counties-Manukau have kept their NPC quarter-finals hopes alive with commanding wins More...

    BUSINESS BUSINESS
    A belief the economic savings from Transmission Gully come from people taking quicker, more efficient trips More...


     Today's News

    		 Motoring:
    Canterbury's bracing for gales of up to 150 kilometres this weekend, the South Island facing a battering of wind and rain 17:36

     Netball:
    Interim Silver Ferns assistant coach Liana Leota is adamant her side is in the right frame of mind to play test netball 17:36

     Rugby League:
    Canberra Raiders lock Corey Horsburgh enjoyed a much needed five days of recovery ahead of tonight's NRL elimination final against Cronulla 17:26

     Rugby League:
    Bulldogs NRL captain Stephen Crichton's miracle recovery from an ankle injury has fallen short 17:17

     Rugby:
    Wellington and Counties-Manukau have kept their NPC quarter-finals hopes alive with commanding wins 16:16

     International:
    Kamala Harris's frustration with Joe Biden, and other takeaways from her election trail memoir 16:06

     Entertainment:
    Brad Everett Young, the Hollywood actor and photographer, has died after a crash aged 46 15:01

     Rugby:
    The Black Ferns are determined to wrap their World Cup campaign with a medal, quickly turning their attention to the bronze playoff next week 14:56

     Entertainment:
    Robert Redford died carrying an "intense sadness" over his son's cancer death, his former neighbours have revealed 14:31

     International:
    Donald Trump says three 'narcoterrorists' killed in US strike on alleged drug boat 14:16

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