No excuses for Jetstar cancelling flights without offering a refund

The airline cancelled domestic flights just three days after listing them, offering to book customers on other flights, or offer credit.

It pointed to covid restrictions being the cause, but restrictions hadn't changed between when the flights went on sale, and when they were cancelled.

Consumer NZ's head of research Jessica Wilson says even though Jetstar has a reputation as a cheaper alternative, it still has legal obligations.

She says as a company operating in New Zealand, they have to comply with our laws - provide services with reasonable care and skill, and if you muck up - cough up.