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3 Sep 2025 13:46
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      Home > News > Living & Travel

    In what's been described as a landmark case - Jetstar has been fined more than two million dollars for misleading passengers about their compensation rights

    In what's been described as a landmark case - Jetstar has been fined more than two million dollars for misleading passengers about their compensation rights


    In the Auckland District Court the airline was in breach of the Fair Trading Act, for misleading nearly 100-thousand customers.

    The breaches were in regards to compensation for flight cancellations and delays.

    Jetstar claimed the Covid-19 pandemic caused it to lay off experienced workers and replace them with inexperienced staff who provided flyers with the wrong advice.

    © 2025 Newstalk ZB, NZCity

     Other Living & Travel News
     03 Sep: Airline capacity's bouncing back more slowly than hoped
     02 Sep: Tactix captain Erikana Pedersen's unwavering in her belief the defending champions will remain competitive in next year's ANZ Premiership, despite losing seven players from their roster
     01 Sep: Relief for regional airlines, as they receive help to battle soaring costs
     31 Aug: The wild weather's causing major disruptions to ground operations at Auckland Airport
     31 Aug: A popular Auckland park is closing to the public - in anticipation of extreme winds
     31 Aug: A Powerball player from Opotiki has won $12.5 million in last night's Lotto draw
     30 Aug: A range of salad products, sold at supermarkets, have been recalled for potentially containing metal filings
     Top Stories

    RUGBY RUGBY
    From Leinster teammates to international foes for All Blacks midfielder Jordie Barrett and Springboks lock RG Snyman More...

    BUSINESS BUSINESS
    Retail spending is continuing to gradually recover More...


     Today's News

    		 Business:
    Retail spending is continuing to gradually recover 13:27

     Entertainment:
    Vogue names Chloe Malle as Anna Wintour's successor at magazine's US edition 13:17

     Entertainment:
    Pamela Anderson doesn't listen to stylists and just wants her looks to be "joyful" 13:13

     International:
    US House Committee releases 33,000 pages of files in Jeffrey Epstein sex abuse case 13:07

     Law and Order:
    A revelation the man accused of lighting the deadly Loafers Lodge fire in 2023 had absconded from a hospital in Auckland just weeks earlier 13:07

     Entertainment:
    Pierce Brosnan regrets turning his back on the theatre after landing his role as James Bond 12:43

     Law and Order:
    From Leinster teammates to international foes for All Blacks midfielder Jordie Barrett and Springboks lock RG Snyman  12:27

     Entertainment:
    Elizabeth Hurley's country singer boyfriend Billy Ray Cyrus is teaching her to play guitar 12:13

     Law and Order:
    A man's pleaded guilty to driving in a dangerous manner, during a Police crack-down on illegal motorbike riders in Rotorua 11:57

     Entertainment:
    Pierce Brosnan thinks it is "wonderful" to still be working 11:43

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