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4 Sep 2025 4:29
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      Home > News > Living & Travel

    In what's been described as a landmark case - Jetstar has been fined more than two million dollars for misleading passengers about their compensation rights

    In what's been described as a landmark case - Jetstar has been fined more than two million dollars for misleading passengers about their compensation rights


    In the Auckland District Court the airline was in breach of the Fair Trading Act, for misleading nearly 100-thousand customers.

    The breaches were in regards to compensation for flight cancellations and delays.

    Jetstar claimed the Covid-19 pandemic caused it to lay off experienced workers and replace them with inexperienced staff who provided flyers with the wrong advice.

    © 2025 Newstalk ZB, NZCity

     Other Living & Travel News
     03 Sep: An Auckland Local Board chair is concerned children are using large nitrous oxide canisters
     03 Sep: Airline capacity's bouncing back more slowly than hoped
     02 Sep: Tactix captain Erikana Pedersen's unwavering in her belief the defending champions will remain competitive in next year's ANZ Premiership, despite losing seven players from their roster
     01 Sep: Relief for regional airlines, as they receive help to battle soaring costs
     31 Aug: The wild weather's causing major disruptions to ground operations at Auckland Airport
     31 Aug: A popular Auckland park is closing to the public - in anticipation of extreme winds
     31 Aug: A Powerball player from Opotiki has won $12.5 million in last night's Lotto draw
     Top Stories

    RUGBY RUGBY
    Springboks lock RG Snyman is welcoming a chance to come up against a recent Leinster teammate this weekend More...

    BUSINESS BUSINESS
    Retail spending is continuing to gradually recover More...


     Today's News

    		 Politics:
    An Auckland Local Board chair is concerned children are using large nitrous oxide canisters 21:57

     Law and Order:
    A body's been found in the search for a Coromandel man missing for over a week 21:17

     International:
    China flexes military might with new weapons of war rolling down Beijing streets 21:07

     Rugby League:
    Warriors coach Andrew Webster's promising Wayde Egan will play in week one of the NRL finals 18:57

     Health & Safety:
    A radiologist has told a Dunedin court an infant's rib fractures don't indicate abuse 18:37

     International:
    How travelling locally helped me overcome solo travel anxiety 18:17

     Rugby League:
    Warriors coach Andrew Webster anticipates another plot twist is coming in their bid to make the NRL's top four 18:07

     Law and Order:
    The man accused of lighting the fatal 2023 Loafers Lodge fire had absconded from an Auckland hospital weeks earlier 17:27

     Law and Order:
    Springboks lock RG Snyman is welcoming a chance to come up against a recent Leinster teammate this weekend 17:27

     Cricket:
    Spinning great Ravichandran Ashwin could become the first Indian star to feature in the Big Bash League in what would be a major boost for Australia's T20 competition 16:57

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