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26 Oct 2020 19:30
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  •   Home > News > Living & Travel

    No excuses for Jetstar cancelling flights without offering a refund

    No excuses for Jetstar cancelling flights without offering a refund


    The airline cancelled domestic flights just three days after listing them, offering to book customers on other flights, or offer credit.

    It pointed to covid restrictions being the cause, but restrictions hadn't changed between when the flights went on sale, and when they were cancelled.

    Consumer NZ's head of research Jessica Wilson says even though Jetstar has a reputation as a cheaper alternative, it still has legal obligations.

    She says as a company operating in New Zealand, they have to comply with our laws - provide services with reasonable care and skill, and if you muck up - cough up.

    © 2020 Newstalk ZB, NZCity


     Other Living & Travel News
     25 Oct: New Warriors coach Nathan Brown's still waiting to get into the country
     25 Oct: Fog at Wellington Airport is affecting a small number of flights
     25 Oct: It seems Aucklanders have been taking time out of their long weekend to get a Covid-19 test
     24 Oct: A Lotto ticket bought from Westgate Pharmacy in Auckland is now worth $1 million - winning Division One in tonight's draw
     24 Oct: A 30 metre long air bridge is being installed on Auckland's Hobson St this morning
     24 Oct: It could be a frustrating long weekend for Aucklanders reliant on public transport
     23 Oct: A 51-year-old shearing contractor has been sentenced to 16 months in prison
     Top Stories

    RUGBY RUGBY
    Tomorrow will be the true test for Sam Whitelock to prove he's over the headaches that kept him out of the second Bledisloe Cup test More...


    BUSINESS BUSINESS
    The long weekend has seen an unexpected frenzy of new house buyers and investors, since LVRs came off earlier last year More...



     Today's News

    International:
    Why the 2020 US presidential election has millions of Americans waiting in line for hours to vote early 19:27

    International:
    Lebanese families are taking the treacherous journey across the sea to Cyprus. Little Mohammed didn't make it 19:27

    Soccer:
    Auckland City FC attacking midfielder Logan Rogerson's racing the clock to be fit in time for the opening round of the ISPS Handa Men's Premiership 18:57

    Accident and Emergency:
    A man injured on Friday in a workplace incident on a Central Otago farm has died in hospital 18:37

    Soccer:
    All White Logan Rogerson's ready for his comeback 18:07

    Rugby:
    Tomorrow will be the true test for Sam Whitelock to prove he's over the headaches that kept him out of the second Bledisloe Cup test 17:27

    Netball:
    A greater appreciation for the game is one of the things Monica Falkner is seeking out of the upcoming Taini Jamison series, as she returns from a 15-month layoff 17:27

    Soccer:
    Olywhites captain Logan Rogerson's confident the side's Tokyo Olympics campaign will go ahead 16:57

    Rugby:
    The All Blacks are settling into a very different overseas trip to what they're used to 16:47

    Business:
    The long weekend has seen an unexpected frenzy of new house buyers and investors, since LVRs came off earlier last year 14:57


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