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6 Dec 2020 7:40
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  •   Home > News > Living & Travel

    A win for the little guy in a Disputes Tribunal case against Air New Zealand

    A win for the little guy in a Disputes Tribunal case against Air New Zealand


    Air New Zealand
    Air New Zealand
    The airline's been ordered to refund a customer for flights cancelled, when the airline chose to cut its own services because of the Covid-19 pandemic.

    Tribunal referee Nicholas Blake has found the airline in breach of its own customer guarantee after it cancelled the customer's flights as Covid hit.

    Consumer New Zealand head of research Jessica Wilson says in this case the tribunal's found the reason the man's flights were cancelled, were within the airline's control.

    She says in that circumstance you're entitled to a refund .... rather than having to settle for a credit or being re-routed on a different flight.

    Jessica Wilson says the situation is different if the flight is cancelled for reason's outside the airline's control.

    © 2020 Newstalk ZB, NZCity


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     Today's News

    Rugby:
    The All Blacks can finally celebrate in managed isolation 7:36

    Motorsports:
    Valtteri Bottas has claimed pole position for tomorrow's Shakhir Formula One Grand Prix, pipping fellow-Mercedes driver George Russell by point zero two six of a second 7:36

    Cricket:
    The guile of New Zealand pace bowler Tim Southee has been applauded by one of the last lines of defence from a West Indies trouncing in the first cricket test in Hamilton 7:26

    Accident and Emergency:
    State Highway One, The Bluff Highway, is closed this morning following a fatal crash last night near the Waimatua Creek Bridge 7:16

    International:
    In Nagorno-Karabakh, an ancient rivalry is driving a modern war and the losses are mounting 7:16

    Health & Safety:
    The UK's National Health Service staff are working through the weekend to prepare for the launch of the country's COVID-19 vaccination program, with the first inoculations taking place from Tuesday 6:26

    Auckland:
    The large fire in an Auckland church is now out 21:57

    Law and Order:
    Two people are in custody after reports of a firearm in a vehicle on Auckland's Southern Motorway 21:57

    Business:
    Lotto players in Tairua, Lower Hutt and Wellington share tonight's $1 million Lotto Division One prize money 21:17

    International:
    Garment workers for Adidas, Nike and H&M among those going hungry due to coronavirus pandemic, survey finds 19:07


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