Across the board acclaim for new guidelines for power companies
Across the board acclaim for new guidelines for power companies
31 March 2021
They suggest retailers should advise each customer on the range of electricity supply plans available.
Consumer New Zealand says it doesn't go far enough.
The Electricity Retailers Association chief executive Cameron Burrows says they will be making sure members follow them, so customers don't lose out.
He says in fact, all members will have to formally certify they're following the guidelines every year, to make sure they're supporting customers in need.
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