New Zealanders are feeling less empathy toward retailers and service providers
New Zealanders are feeling less empathy toward retailers and service providers
30 May 2021
Data from Customer Radar reveal we're no longer always thinking of Covid-19 when we shop, so we may have less patience for delays and substandard service.
Customer Radar Chief Executive Mat Wylie says businesses need to communicate well with their consumers.
Mr Wylie says businesses should offer rewards if other areas of their service are lacking because of Covid-19 pressures.
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